Conflict management training
Conflicts are an integral part of everyday life, often arising even in the workplace. Managing them adequately is an essential soft skill that can be utilized in any situation. Conflict resolution training is particularly recommended for those who work in teams and frequently encounter external or internal conflicts in their work.
For whom do we recommend our Conflict management training?
Poorly managed external and internal conflicts in the workplace deteriorate collegial and business relationships, reduce employee satisfaction and may result in a poisonous workplace atmosphere. They have a particularly negative impact on performance and company results, while contributing to an increase in turnover and sick days. Disputes are practically unavoidable, but beyond reducing their frequency, it is also extremely important how people handle them, once they arise. Conflict management training provides useful knowledge for any employee working at any level within the organisation, being especially valuable for professionals and managers who work in teams, enhancing their problem-solving skills and giving them feedback on the way they collaborate with others.
Results of Conflict management training
Participants recognize their own roles in conflicts, developing their sense of responsibility for resolving contentious situations. Through nonviolent communication, they are able to prevent conflicts, reducing their frequency within the organisation, as well as the rate of errors resulting from misunderstandings. Productivity and cooperation efficiency increase. With a decrease in the number of conflicts and their appropriate management, workplace atmosphere and relationships among colleagues improve, positively impacting employee well-being and commitment, as well as reducing turnover.
Themes and process of the programme
Completion of the Thomas-Kilmann Instrument Test, the statistically most frequently used conflict management assessment tool worldwide.
Based on the test, participants receive personalised evaluation and feedback on how they act in conflict situations.
Development is personalised: participants learn what and how they need to change in order to generate fewer conflicts.
Identifying my own self-perception during a conflict and how others perceive me.
Practical simulation of corporate and personal conflict situations.
Selecting the optimal conflict management style.
The training concludes with an individual development plan.
Attendance
In-Person / Online
Recommended group size
14-16 participants
Duration
1-2 days
Available in
Hungarian / English / German
Demo training and blended learning
On request
Format
Training
Recommended for
Every leader and employee
Have any further questions regarding our Conflict management training?
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