Complex client service program
A company may invest heavily in its brand, in its service and product development, yet it makes no odds if there isn\'t someone behind these investments who can represent them credibly and professionally. For customers, clients and partners alike, providing the right level of service is just as important as product quality. This is what our Complex service program guarantees.
For whom do we recommend our Complex client service training?
The Complex client seriice program is primarily designed for companies that understand that the sales process doesn’t end with selling a product. Those who want their customer care to equal the quality of their service or product. The program is particularly useful for organisations where there are many conflicts, complaints, or recurring communication problems arising from services or products. Where frontline workers experience significant stress every day, which can impact the quality of their work, their level of motivation, and their commitment.
Results of Complex client service training
Following AGORA Institute’s Complex client service program, the number of complaints typically decreases by at least 30 percent on average. Customer satisfaction increases, and the organisation’s reputation improves. Employee commitment grows, turnover and employee stress levels decrease. As a result of the program, employees are able to represent the organisation and its services credibly and professionally. They acquire effective complaint handling and communication techniques, which facilitate their work.
Themes and process of the programme
During the Complex client service program, we review what it means to provide a service, and what constitutes good service.
Simulation exercises shed light on customer, client, and partner expectations, and the attitudes and personalities required to live up to them.
As part of attitude shaping, a customer-centric attitude comes to the forefront.
Developing empathy, fostering sympathy.
Practicing typical communication situations, assertive communication.
Handling conflicts, complaints, and objections through practical exercises.
Identifying participants' own conflict resolution style.
Stress management guide, relaxation techniques.
Individual development plan.
Attendance
In-Person / Online
Recommended group size
14-16 participants
Duration
2-4 days
Available in
Hungarian / English
Demo training and blended learning
On request
Format
Training
Recommended for
Colleagues who interact with customers
Do you have any further questions regarding our Complex client service program?
Please provide us with your contact details and our training expert will reach out to you shortly. Or feel free to contact them via one of the options below!
We also recommend
Newsletter subscription
Sign up to our newsletter for current job applications, upcoming open training courses, HR-related content, podcasts and the latest trends in the training market. AGORA Institute sends out a newsletter on these topics once a month.
